Customer Support Service CSS:1800-102-5519
Corporate/Registered Address Criss Financial Limited
Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha, Hyderabad Rangareddy,
TS 500081 IN
CIN: U65993TG1992PLC014687

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GRIEVANCE REDRESSAL MECHANISM

In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Criss Financial Limited, as per the escalation matrix mentioned below:
Level 1 Customers can approach the Branch Manager and report their complaint / grievance by filling the Complaints Register.
Level 2If the Customer is not satisfied with the response received from the Branch Manager or if the issue is not resolved within five (5) working days, please call:
Toll Free No. 1800-102-5519
9.30 a.m. to 6.00 p.m. (Monday to Saturday)
(except 3rd and 4th Saturday).
Level 3If the issue is not resolved within fifteen (15) days, Customers can escalate the complaint / grievance to:
GRO:
Ms. Sarojini Biradar (Grievances Redressal Officer)
Contact # 1800-102-5519
E-mail: sarojini.biradar@crissfin.com
9.30 a.m. to 6.00 p.m. on working days (Monday to Saturday)
(Except 3rd and 4th Saturday).
PNO:
Mr. Dinesh Mourya (Principal Nodal Officer)
Contact: +91-7386662895
E-mail: dinesh.mourya@crissfin.com
9.30 a.m. to 6.00 p.m. on working days (Monday to Saturday)
(Except 3rd and 4th Saturday).
Level 4If the issue is not resolved, Customer may complain to RBI online on https://cms.rbi.org.in. or Complaints can also be filed through the dedicated e-mail: crpc@rbi.org.in or or Sent physical complain to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format provided at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf. or
Toll-free No. 14448 (9:30 am to 5:15 pm)

DEBENTURE TRUSTEE

  • Catalyst Trusteeship Limited
  • GDA House, Plot No. 85, Bhusari Colony (Right), Paud Road, Pune 411038, India

DETAILS OF KEY MANAGERIAL PERSONNEL

  • Mr. Ashish Kumar Damani – Whole Time Director

For any kind of grievances / queries/ requests, you may also contact:

Customer Support Service Spandana Sphoorty Financial Limited
Address: Plot No: - 31 & 32, Ramky Selenium Towers, Tower A Ground Floor, Financial Dist, Nanakramguda, Hyderabad TG 500032 IN
MFIN (Microfinance Institution Network) Grievance Redressal Officer
Microfinance Institutions Network (MFIN)
403 – 404, 4th floor, Emaar Palms Spring Plaza,Golf Course Road, Sector-54 Gurgaon-122003, Haryana
Sa-adhan Grievance Redressal Officer Mr Ardhendu Nandi
A-1 248, 3rd Floor, Safdarjung Enclave, New Delhi-110029, Delhi

Escalation level-1 Nodal Officer

  • Name: P Rahul Reddy 
    Designation: Nodal Officer
    Address: Plot No: - 31 & 32, Ramky Selenium Towers,
    Tower A Ground Floor, Financial Dist, Nanakramguda, 
    Hyderabad TG 500032 IN

Escalation Level-2 RBI Ombudsman

SNCentreAddress of the Office of NBFC OmbudsmanArea of Operation
1.ChennaiC/o Reserve Bank of India

Fort Glacis,

Chennai 600 001

STD Code: 044

Telephone No: 25395964

Fax No: 25395488

Click here to lodge complaint

Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry
2.MumbaiC/o Reserve Bank of India

RBI Byculla Office Building

Opp. Mumbai Central Railway Station

Byculla, Mumbai-400 008

STD Code: 022

Telephone No: 23001280

Fax No: 23022024

Click here to lodge complaint

Maharashtra, Goa, Gujarat, Madhya Pradesh, Chattisgarh, Union territories of Dadra and Nagar Haveli, Daman and Diu
3.New DelhiC/o Reserve Bank of India

Sansad marg

New Delhi -110001

STD Code: 011

Telephone No: 23724856

Fax No: 23725218-19

Click here to lodge complaint

Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh and Rajasthan and State of Jammu and Kashmir
4.KolkataC/o Reserve Bank of India

15, Netaji Subhash Road

Kolkata -700 001

STD Code: 033

Telephone No: 22310217

Fax No: 22305899

Click here to lodge complaint

West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand

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