Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha, Hyderabad Rangareddy,
TS 500081 IN
CIN: U65993TG1992PLC014687
Request E-Mandate Cancellation for your LAP.
GRIEVANCE REDRESSAL MECHANISM
In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Criss Financial Limited, as per the escalation matrix mentioned below:
Level 1 | Customers can approach the Branch Manager and report their complaint / grievance by filling the Complaints Register. |
Level 2 | If the Customer is not satisfied with the response received from the Branch Manager or if the issue is not resolved within five (5) working days, please call:
Toll Free No. 1800-102-55199.30 a.m. to 6.00 p.m. (Monday to Saturday)(except 3rd and 4th Saturday). |
Level 3 | If the issue is not resolved within fifteen (15) days, Customers can escalate the complaint / grievance to:
GRO:Ms. Sarojini Biradar (Grievances Redressal Officer)Contact # 1800-102-5519E-mail: sarojini.biradar@crissfin.com9.30 a.m. to 6.00 p.m. on working days (Monday to Saturday)(Except 3rd and 4th Saturday).PNO:Mr. Dinesh Mourya (Principal Nodal Officer)Contact: +91-7386662895E-mail: dinesh.mourya@crissfin.com9.30 a.m. to 6.00 p.m. on working days (Monday to Saturday)(Except 3rd and 4th Saturday). |
Level 4 | If the issue is not resolved, Customer may complain to RBI online on https://cms.rbi.org.in.
or
Complaints can also be filed through the dedicated e-mail: crpc@rbi.org.in or
or
Sent physical complain to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format provided at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf.
or
Toll-free No. 14448 (9:30 am to 5:15 pm) |
DEBENTURE TRUSTEE
- Catalyst Trusteeship Limited
- GDA House, Plot No. 85, Bhusari Colony (Right), Paud Road, Pune 411038, India
DETAILS OF KEY MANAGERIAL PERSONNEL
- Mr. Ashish Kumar Damani – Whole Time Director
For any kind of grievances / queries/ requests, you may also contact:
Address: Plot No: - 31 & 32, Ramky Selenium Towers, Tower A Ground Floor, Financial Dist, Nanakramguda, Hyderabad TG 500032 IN
Microfinance Institutions Network (MFIN)
403 – 404, 4th floor, Emaar Palms Spring Plaza,Golf Course Road, Sector-54 Gurgaon-122003, Haryana
A-1 248, 3rd Floor, Safdarjung Enclave, New Delhi-110029, Delhi
Escalation level-1 Nodal Officer
-
Name: P Rahul ReddyDesignation: Nodal OfficerAddress: Plot No: - 31 & 32, Ramky Selenium Towers,Tower A Ground Floor, Financial Dist, Nanakramguda,Hyderabad TG 500032 IN
Escalation Level-2 RBI Ombudsman
SN | Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
---|---|---|---|
1. | Chennai | C/o Reserve Bank of India
Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No: 25395964 Fax No: 25395488 | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry |
2. | Mumbai | C/o Reserve Bank of India
RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 23001280 Fax No: 23022024 | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chattisgarh, Union territories of Dadra and Nagar Haveli, Daman and Diu |
3. | New Delhi | C/o Reserve Bank of India
Sansad marg New Delhi -110001 STD Code: 011 Telephone No: 23724856 Fax No: 23725218-19 | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh and Rajasthan and State of Jammu and Kashmir |
4. | Kolkata | C/o Reserve Bank of India
15, Netaji Subhash Road Kolkata -700 001 STD Code: 033 Telephone No: 22310217 Fax No: 22305899 | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
REGISTRAR DETAILS
-
Kfin Technologies Limited
Selenium Building, Tower-B, Plot No 31 & 32, Financial District,
Nanakramguda, Serilingampally, Hyderabad,
Rangareddy, Telangana, India – 500 032.
einward.ris@kfintech.com
1-800-309-4001
WhatsApp
– 9100094099
KPRISM (Mobile Application) –
www.kprism.kfintech.com
KFINTECH Corporate Website –
www.kfintech.com
RTA Website –
www.ris.kfintech.com
Investor Support Centre (DIY Link) –
www.ris.kfintech.com/clientservices/isc